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GENERAL



How do I reach you?

Here’s our contact page. For all inquiries, use “Help” chat-bot on the bottom-left on every page on our store. Otherwise you can always reach us at connect@ampali.dk.



What are your products
made of?

Our products are made of deadstock fabrics found on our annually fabric hunt in India. We use deadstock fabrics because we want to minimize textile waste and its footprint on our Earth. We only choose high-quality natural and semi-natural deadstock fabrics as cotton, linen, rayon, silk and modal to ensure longevity of our products.
Read more about deadstock fabrics here.



Where are your products
made?

Our products are handmade in two factories in Delhi, India co-owned by women. We visit them at least once a year to nurture our close relationships, ensure ethical working conditions and talking about more sustainable opportunities for the future.



What makes you
a sustainable brand?

We are sustainable in two ways:
1. Our collection is made of upcycled deadstock fabrics except the slip dresses which are made of organic cotton. By using and upcycling deadstock fabrics - discarded fabrics from other fashion houses - we minimize the amount of textile ending up being burned in the landfills.

2. We consciously choose to work with deadstock fabrics as we don’t want to produce any new textiles. The reason is that the several steps in making new textile is the most environmental harming process in garment manufacturing. We want to make garments in harmony with our Earth.
Read more about our sustainable efforts here.




SIZE & SHOPPING



How do I find my size?

Because we use deadstock fabrics for our products, they can vary in sizing from one fabric to another. Therefore we measure our dresses by hand and share their unique measurements with you in the size guide on each product page.

You can check the size guide on the product you’re interested in, and if you’re still not sure don’t hesitate to contact us. Please leave a message in the “Help” chatbot on your bottom-left side on every page or email us at connect@ampali.dk.

Please note the dress you’re interested in along with your bust, waist and hip measurements and we’ll guide you to the right size.



What if the dress I want
is not in stock?

All of our products are handmade from limited deadstock fabrics and therefore our pieces are made in what’s left of the deadstock - which often results in uniquely small quantities.

If the dress you want is not available, we recommend signing up for our emails on the bottom of each page, where you’ll be the first one to know when items are restocked!
You can also follow our collective on Instagram @shopampali in order to be updated on restocks.



How often do you release
new products?

As a conscious sustainable brand we have a slow fashion mindset. That means that you can expect us to be releasing 1-2 capsule collections (ex. a Spring/Summer collection and a Fall/Winter collection) yearly rather than releasing new collections every second week.



Do you take pre-orders?

Yes we do take pre-orders. Products that are on the way home to our store can be pre-ordered. The shipment time frame will be noted on the product page.
If you purchase a preorder item with another item, we will hold the ready garment until your pre-order is ready unless you request otherwise.




ORDERS & SHIPPING



Can I change a placed order?

Unfortunately we cannot make changes to already placed orders. If you will like to cancel your order, you can email us at connect@ampali.dk and we will try to cancel before your order ships. However this is not can guarantee that we can cancel orders. In case you want to change your order you have to make a return and use our pre-paid return label along with the package and place a new order.



How long does it take my order
to ship?

We’re packing and shipping orders Monday through Friday. We try our best to ship all packages within 48 hours of receipt of the order. The normal delivery time for GLS is 1 business day.
The shipment time frame for pre-orders will be noted on the product page.
If you purchase a preorder item with another item, we will hold the ready garment until your pre-order is ready unless you request otherwise.

In light of current events, all orders may experience shipping delays. We appreciate your patience during this time.



How much does shipping cost?

Standard domestic shipping to a pick-up point is free on all orders. Home delivery shipping is free on all orders above DKK 1000.

The standard shipping cost within EU is DKK 80.

We ship nationally and internationally using GLS.




RETURNS



How do I return an order?

In light of current times we have a temporarily return policy: If you want to return an order, please email customercare@ampali.dk within 14 days of receipt of your package with your intention to return your order. You return your order by using the pre-paid return label along with the package and attach on the top of the reusable package and deliver it to a GLS pick-up point.

Are returns free?

We offer free, prepaid return labels on all domestic orders. You will find the return label in the box you received your product(s) in. The only thing you need to do is to attach it on top of the box and deliver it to a GLS pick-up point. In case you you didn’t received a return label please contact us on customercare@ampali.dk.

We do offer 100% of refund on all orders.



How long will my return
take to process?

Please allow for up to one week from the date a return is delivered to us for it to be processed. Refunds will post within 3-10 days (depending on your bank).



What if I need to exchange
for a different size or color?

At this time, we don’t offer direct exchanges. But as we know that will be more convenient for you, we’re working on it to offer in near future.

If you want to exchange, please make a return and place a new order.




GARMENT CARE



What are the care instructions
for the garments?

As all of our products are made from deadstock fabric (discarded by other brands) we don't know the exact care instructions which is why we recommend cold hand wash on all of our products. We also recommended hand wash for environmental reasons and because we believe that garments will last longer with care by hands.
Some of our products are made of very lightweight fabrics as silk and cotton voile which require more delicate garment care. If you choose to use machine wash, please make it as cold and delicate as possible.
You'll find the care instructions label on the inside of each garment.




EVERYTHING ELSE



Do you have a physical store?

Unfortunately we don’t have a physical store yet. However you can find us at our physical pop-up shops different places in Denmark through the year. Stay connected with us on our Instagram @shopampali.



Can I find your clothes in other store?

With the limited nature of our production of upcycled deadstock fabrics, selling wholesale isn’t an option at this time.



Who do I contact for PR inquiries?

All inquiries can be sent to customercare@ampali.dk and your email will be forwarded to the appropriate contact!



Are you hiring?

Open positions for hiring will be posted on our Instagram or Linkedin. We’re a very small team at the moment, but as we grow we’ll hire along the way!

@ AMPALI 2020