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ORDER INQUIRY



When will my order ship?

We’re packing and shipping orders Monday through Friday. We try our best to ship all packages within 48 hours of receipt of the order. The normal delivery time for GLS is 1 business day.
The shipment time frame for pre-orders will be noted on the product page.
If you purchase a preorder item with another item, we will hold the ready garment until your pre-order is ready unless you request otherwise.

In light of current events, all orders may experience shipping delays. We appreciate your patience during this time.



Can I change a placed
order?

Unfortunately we cannot make changes to already placed orders. If you will like to cancel your order, you can email us at connect@ampali.dk and we will try to cancel before your order ships. However this is not can guarantee that we can cancel orders. In case you want to change your order you have to make a return and use our pre-paid return label along with the package and place a new order.



My order arrived
incomplete

Please double-check your emailed order confirmation to confirm that all items you ordered were in stock. Items on pre-order will typically have a different shipment date noted on the product page.
If your items were in stock at purchase, please double-check your email to confirm that no one from AMPALI has contacted you via email to let you know that an item from your order was unable to be fulfilled. If you have confirmed that all of the items in your order were currently in stock when you placed the order, but an item is missing, please reach out to us at customercare@ampali.dk with your order number, a photo of the packing slip from your package, and the name of the missing item, and we will investigate this for you.



There's an issue with my order

We're so sorry about this! Please contact us at customercare@ampali.dk with your order number and a description of the issue, along with a photo of the packing slip from your package, and we will take care of this as soon as we can.



@ AMPALI 2020