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SHIPPING & RETURN POLICY



Domestic Shipping

We try our best to ship all packages within 48 hours of receipt of the order from our warehouse location (excluding weekends and holidays). Your order will be shipped ending item availability and order volume. We ship via GLS and all rates are calculated at checkout, so please enter your shipping address to determine shipping cost.
All domestic orders shipped to a GLS pickup point are free.
Please make sure that your order is shipping to a secure location, as once package has been delivered to the correct location we cannot be responsible for lost or stolen packages.
For any special / urgent requests please contact us at customercare@ampali.dk.



International Shipping

We try our best to ship all packages within 48 hours of receipt of the order from our warehouse location (excluding weekends and holidays). We ship via GLS and all rates are calculated at checkout, so please enter your shipping address to determine shipping cost and duties. Please make sure that your order is shipping to a secure location, as once package has been delivered to the correct location we cannot be responsible for lost or stolen packages. For any special / urgent requests please contact us at customercare@ampali.dk. If you are not able to complete an order to your destination country, please contact customercare@ampali.dk so we can help with your order.



Domestic Shipping
Return

AMPALI offers free returns for items in new condition with tags attached within 30 days of your receipt of shipment. We do not offer exchanges. If you would like to exchange an item, please return the original item for a full refund (less original shipping cost) and place a new order.
To complete a return, please follow the steps below:

 

  • Please fill our "return reason" on the packing slip included with original shipment. Please make sure to include a copy of your original packing slip in the return shipment so that we may identify your order.
  • Please use the pre-paid return labels to attach above the shipment label.
  • When your items is shipped to you, it will include a pre-paid printed GLS return shipping label. Please attach this label to the original shipping packaging and seal the package.
  • Please drop the package at the nearest GLS pick-up point. Go to for locations.
  • Within 7-10 days of our receipt of your return you will receive an email that your return was processed. Your refund will be credited to the same card used to make the original purchase. Refunds are for products only and do not include initial shipping cost. Please allow up to 10 business days for the bank to post the refund to your account.
  • If you would like to process a return but don't have the original pre-printed return label, please include your order number in the shipment and contact customer for return address at customercare@ampali.dk anytime.


International Shipping
Return

We offer return for unworn items in new condition with original tags attached. We must receive your return within 30 days from the date you originally received your order. We cannot be responsible for return shipments that are lost in transit, so please make sure that you obtain tracking info for return and insure you package appropriately.
Customer pays for and arranges all international return shipping. AMAPALI is unable to refund any duties and taxes paid. You can pursue refund of duties with your local tax agencies.



Zero Waste Guarantee
Return

To ensure zero waste of our products, we offer a free return solution for used AMPALI items. Return your items that you don't use anymore and receive a 20% discount on your next purchase on ampali.dk. In that way we help reuse and repurpose your preloved garments.
To complete a "Zero waste guarantee" return, please follow the steps below:

  • Please include a small note with your order number for the original shipment in the return shipment (find your order number either on your AMPALI profile account or in your order confirmation).
  • Contact customer service for a return address at customercare@ampali.dk Within 7-10 days of our receipt of your return you will receive an email from us that your "Zero waste guarantee" return was processed.
  • You will receive a 20% discount code along with the email to the use for your next purchase on ampali.dk. The discount code will expire within 90 days.


@ AMPALI 2020